At hibaje, we believe that gambling should be a fun, controlled, and fully informed form of entertainment — never a source of stress, financial hardship, or harm. This page outlines the tools, policies, and support resources we have in place to help every Bangladeshi player stay in control.
hibaje has built responsible gaming into the core of our platform — not as an afterthought, but as a fundamental part of how we operate. Here is what that commitment looks like in practice.
hibaje is an adults-only platform. Every player is required to verify their age during the registration and KYC process. No account is activated without confirmation that the player is at least 18 years of age. We take underage gambling extremely seriously and act immediately on any reports.
Players can set daily, weekly, or monthly deposit and loss limits directly from their hibaje account settings. Once a limit is active, the platform enforces it automatically — you cannot exceed your own cap. Lowering a limit takes effect immediately; raising a limit requires a 7-day cooling-off period.
Losing track of time is one of the most common early warning signs of problem gambling. hibaje allows you to set session time reminders that notify you after a defined period of continuous play — 30 minutes, 1 hour, or any custom interval you choose. Taking regular breaks keeps gaming enjoyable.
If you feel that you need a break from gambling, hibaje's cooling-off feature lets you temporarily suspend your account for 24 hours, 7 days, 30 days, or 90 days. During a cooling-off period, you cannot log in, deposit, or place bets. The period cannot be shortened once activated.
For players who feel that gambling is causing serious harm, hibaje offers a permanent self-exclusion option with a minimum exclusion period of six months. During self-exclusion, your account is closed and cannot be reopened during the exclusion period. We strongly support any player who makes this decision.
hibaje's customer support team is available around the clock — every day of the year, including Eid and public holidays — to assist players who have concerns about their gambling behaviour. Reach us at [email protected] and mention "Responsible Gaming" in your subject line to be connected with a specialist.
Every hibaje player has free access to the following tools directly within their account settings. You do not need to contact support to activate most of these features — they are available instantly, at any time.
Cap the total amount you can deposit to your hibaje account per day, week, or month. The system enforces your limit automatically — no manual tracking needed.
Define the maximum amount you are willing to lose within a set time period. Once your loss limit is reached, you are automatically prevented from placing further bets until the period resets.
Set a hard limit on how long you can play in a single session. When your time is up, the platform will log you out automatically, regardless of the outcome of any active game.
Enable periodic reality check pop-ups that display how long you have been playing and how much you have wagered in the current session. A simple, powerful prompt to stay aware.
Activate a temporary break from gambling. Choose from 24 hours, 3 days, 7 days, 30 days, or 90 days. During this period your hibaje account is fully suspended — you cannot log in, deposit, or wager. The period begins immediately and cannot be cancelled early.
If you feel that gambling is no longer within your control, you can request a self-exclusion of 6 months, 1 year, 3 years, or permanently. Your account will be closed, any active bonuses will be forfeited, and hibaje will make every reasonable effort to ensure you cannot re-register during the exclusion window. Contact [email protected] with the subject line "Self-Exclusion Request" to initiate this process.
Gambling is strictly for adults. hibaje enforces a zero-tolerance policy on underage gambling.
hibaje does not permit any person under the age of 18 to register an account, make a deposit, or participate in any game or betting activity on the platform. This policy applies to all players accessing hibaje from Bangladesh and all other jurisdictions.
During the Know Your Customer (KYC) verification process, every player is required to submit a valid government-issued photo ID — such as a National Identity Card (NID), passport, or driver's licence — to confirm their date of birth. Accounts that fail age verification are immediately suspended and any deposited funds are returned to the originating payment method.
If you are a parent or guardian and you are concerned that a minor in your household may be accessing online gambling sites, we strongly recommend installing parental control software on shared devices and keeping login credentials private. Report any suspected underage account on hibaje to [email protected] immediately.
If you answer "yes" to three or more of the following questions, we encourage you to use hibaje's responsible gaming tools or speak to a support specialist.
Responsible gaming starts with awareness. hibaje wants every player to understand what healthy gambling looks like — and when it may be time to seek help.
Responsible gambling means treating gambling as a paid form of entertainment — exactly like buying a cinema ticket or attending a cricket match. A responsible gambler sets a budget before they begin, accepts that losses are part of the experience, and never gambles with money they cannot afford to lose. The outcome of any individual game or bet is always uncertain, and responsible gamblers accept that reality without trying to chase or compensate for losses.
At hibaje, we actively encourage all players to approach the platform with this mindset. Our games are designed for entertainment. The house edge means that, over time, the platform will retain a portion of all wagers — this is how any sustainable gambling business operates. Understanding this helps set realistic expectations and prevents the kind of thinking that leads to problem gambling.
hibaje's responsible gaming tools are most effective when they are set up before you begin playing — not in the heat of a session. We recommend that every new hibaje player take the following steps immediately after account verification:
If at any point you feel that gambling is taking up more of your time, money, or mental energy than you intended, use the cooling-off feature immediately — do not wait until things become more serious. A 7-day break is a simple, low-friction step that can make a significant difference in re-establishing a healthy relationship with gambling.
hibaje recognises that players accessing the platform from Bangladesh come from diverse backgrounds and circumstances. Financial pressure, rapid urbanisation, and the growing accessibility of mobile gambling through bKash, Nagad, and Rocket top-ups mean that responsible gaming protections are especially important in the Bangladeshi context.
hibaje does not target advertising at individuals who have previously self-excluded, activated cooling-off periods, or contacted support with concerns about their gambling behaviour. Players who have voluntarily set deposit limits will not receive promotional messaging encouraging them to increase those limits. We do not offer bonus incentives that pressure players into wagering more than they intended.
hibaje also supports Bangladeshi players who may be experiencing broader financial difficulties. If you contact our support team and indicate that financial stress is influencing your gambling, we will refer you to our responsible gaming tools and, where appropriate, recommend that you take a break from the platform.
Cricket betting and sports wagering carry specific responsible gaming considerations that differ from casino games. The emotional investment many Bangladeshi fans have in the Bangladesh Tigers, BPL franchises, and ICC tournaments can make it tempting to place larger bets than planned when national pride is at stake. hibaje encourages all sports betting players to separate their emotional attachment to a team from their wagering decisions.
Never bet more on a match simply because you feel your team is certain to win. Sporting outcomes are inherently unpredictable — that is what makes them exciting to watch. Treat every bet as a form of paid entertainment rather than a financial strategy, and stick to the deposit and wager limits you set before the match began. Never attempt to recover losses from one match by placing a larger, riskier bet on the next one.
hibaje supports responsible sports betting as part of our broader commitment to player welfare. If you want to explore cricket betting within a structured, controlled framework, visit our Cricket section, and remember to set your responsible gaming limits before your first wager.
hibaje is here to provide a safe, fair, and enjoyable experience for every Bangladeshi player. Explore our games responsibly — and remember that our support team is always one email away if you ever need help.
18+ only. Gambling involves financial risk. Play responsibly.